Frequently Asked Questions (FAQ)
Maybe many of you are wondering about how to order on our website? With what can I pay for it? and confused what if the goods are damaged or how to return your order. You can find it below, maybe it can cure your curiosity.
Order
You can order easily on our website. When you find the product you need, you can add it to your cart, or click the “Add To Cart” button. You will be directed to the “Checkout” page. Fill in the form provided on the checkout page. Pay via Paypal or your Credit Card, which is located below or to the right if via the desktop. Once the order is ready, you will receive an order summary to your email. The order summary will also be saved to your account.
You can also easily reorder afterwards by clicking the “reorder” button on the order you previously made. After clicking the “reorder” button, the cart will open and you can change the quantity or product.
Your order will be processed in about 1-3 days. If it’s a holiday maybe it will be a little delayed 1-4 days. I hope you are patient waiting for your order.
Accelerating the procedure. By placing your order online, you may receive pricing more quickly and complete the order confirmation and payment processes much more quickly. Your time might be saved by doing this by several days.
Traceability: You will always have quick access to all of your prior orders.
Reordering: With a few clicks, you may place a new order at any moment based on prior purchases. You won’t have to spend as much time and energy going through old papers and emails.
Our online ordering system will ask for all the important information that you must submit. Such as Name, Shipping Address, Recipient Telephone Number. We will not save your paypal account data and your credit card.
Go to “my account” after signing in to your account. You may modify all of your contact information under “my account.” Or you can contact us via email: [email protected]
If you want to order in bulk, you can contact us via email ” [email protected] “. We will try to provide attractive offers and discounts for you.
Yes, you have to pay, but we use a flat rate system for taxes.
Every item that is displayed on our website is in stock. The items and quantity determine the order lead time.
You can see the terms and conditions here
If you wish to cancel your order, you must contact us via email : ” [email protected] ” within 1×24 of your order.
Shipping
For shipping costs we use a flat rate system. For the United States, it will be much cheaper than Canada and countries outside the US. Apart from US and Canada Flat shipping rates are the same for various countries.
Your order is shipped from 5845 E Washington Ave, Fresno, California, United States. There are some that we send from vendors close to your country. For example, if you are from the UK, we will send your order through our vendor in Germany. To save shipping time to get to your place quickly.
We will send you a shipping tracking code when the package has been shipped, via your email or through your paypal account.
On average, our US customers generally receive their orders within 2-3 business days after order shipment. Orders shipping to Canada take an average of 5-7 business days and orders shipping everywhere else arrive an average of 8-12 business days after order shipment.
Please note that on rare occasion, some orders may be delayed an additional 1-2 days due to high volume orders during busy holiday seasons or special promotions. Although this is very rare, this may occur without notice. However, if you need your order shipped within 1-2 business days regardless, simply let us know and we’ll try our very best to make that happen!Please note that on rare occasion, some orders may be delayed an additional 1-2 days due to high volume orders during busy holiday seasons or special promotions. Although this is very rare, this may occur without notice. However, if you need your order shipped within 1-2 business days regardless, simply let us know and we’ll try our very best to make that happen!
Payments
You can pay for your order with your paypal account or stripe account, you can also use your credit card, google pay and apple pay.
Online credit card payments for active accounts are accepted using the Account Control Center’s secure Billing interface. SSL security is in place for this secure interface. Enter your credit card details by going to Update Credit Card. Future payments will be made using this credit card.
You can choose a payment method using paypal on the checkout page. You will be directed to the paypal login page and please pay.
Just before to the delivery of statements, credit cards are charged. The statement includes the charge’s outcomes right away.
We would gladly post refunds and changes to cards we have processed. It is ideal for everyone if you contact us first and enable us to make the necessary adjustments before challenging the charges with your bank. Disputed charges often take two to six weeks to resolve and cause uncertainty, whereas a posted refund is quick. In any instance, the cost to us is the same.
Please keep in mind that if we get a chargeback notification, we retain the right to halt services while we examine the issue, as chargebacks are frequently the result of fraudulent credit card activity, which is a serious concern.
All your credit card and payment account data are not stored on our website. However, if your credit card is lost or stolen, please report it to the bank concerned.
Returns
Of course! Please contact us with your order number within 1-3 days of receiving your order (according to the delivery date on the tracking data, if applicable), and we will provide detailed return instructions! We will not accept orders returned without prior notice. Refunds for returned orders will be returned in the form of the payment method you made at the time of product purchase. If payment is made using a credit/debit card or bank account, PayPal (our credit card settlement service provider) will take some time to process the credit transaction with your bank.
Please note that shipping charges and express delivery fees are non-refundable. Any discount applied with minimum purchase requirements may not apply after deletion of in-order products. For discounts that apply to the second/next item, the discount will be revoked on partial returns of the order, and items that are not returned will be charged at the original price. Shipping costs may also be applied.
Of course! Please contact us with the reason for the return, within 1-3 days of receiving your order (according to the date on the tracking data, if applicable), and we will provide detailed product return instructions! Please understand that we only accept one-time exchanges. The difference in price (if any) between the original item and the exchanged item will be charged.
Please note that the customer is responsible for all costs associated with returning the item. Return packages remain the responsibility of the customer until they are received by our team. Therefore, customers are advised to take necessary precautions by using registered and traceable services when returning packages.
We apologize that online orders returns and exchanges cannot be processed by retail stores. Please contact us with the reason for the return and we will instruct you the return procedure.
You can send packages to 5845 E Washington Ave, Fresno, California, United States 93727